Our beaded jewelry is made entirely by hand in Dallas, Texas. Each piece is made to order with hand-sorted beads, closed up, and safely packed in our signature Cloud Haven jewelry box. All of our clothing products are designed and produced in the USA.

We source our high-quality materials from all over the world. Materials used in our jewelry are as follows: 24k gold plated brass, rhodium, 14k gold plated and filled beads and toggles, sterling silver, freshwater pearls, Swarovski crystals, cz glass, gemstone, and hand-made ceramic beads. Please refer to individual item pages and descriptions for components specific to a certain piece.

We allow up to 4 bead substitutions on a single beaded style. More than 4 would be considered a custom piece. We also offer a custom necklace and bracelet option. With this option, you can create any style you want. You pick your favorite beads, colors, and materials, and we make your vision come to life. To get started on a custom piece, send us an email at info@thecloudhaven.com.

Our jewelry is handmade and/or delicate, and due to its delicate nature, we recommend always handling your products with care. Here are some tips to keep your jewelry looking beautiful for as long as possible. 

Be sure to store your jewelry properly when not in use, either in its original box or an airtight container. Avoid contact with sunscreen, lotion, perfume, and other household or harsh chemicals.  We recommend putting on beauty products before your jewelry to reduce contact. Always remove your jewelry before showering, bathing, or swimming.

To clean, use the jewelry polishing cloth (included with your order) and wipe affected areas gently. Avoid using water or other liquids to clean, as many of the gemstones and pearls are porous and this could speed up the tarnishing and discoloration process.

The materials we select come from places that share our values—conflict-free and ethically sourced.

We accept Visa, Mastercard, Amex, Discover, gift cards, ShopPay, PayPal, Apple Pay, Amazon Pay, Google Pay, and Meta Pay.

We're dedicated to preparing your order with care. For those moments when you just can't wait, selecting express or overnight shipping by 12 p.m. CST will ensure your order is dispatched the same day. If ordered after the cutoff, it'll be shipped the following business day.

We offer UPS, USPS, DHL, and FedEx. Within those carriers, we offer economy, express, and standard. We also offer free shipping on all domestic orders over $75.

Absolutely! We offer international shipping through DHL.

When you order with us, we will provide you with a tracking number for your order. We also provide an order-tracking feature on our website. If you have any questions about your order, please reach out to us at support@thecloudhaven.com.

Cloud Haven provides FREE DOMESTIC RETURN SHIPPING for eligible items.  We also accept international returns. For more information, please read below.

To initiate a return, contact us at support@thecloudhaven.com, and we will email you a pre-paid, pre-addressed return shipping label. Upon receiving and inspection of the returned item, a full refund will be issued. We reserve the right to refuse returns that show signs of wear.

As soon as Cloud Haven receives and inspects the returned item, the return will be processed. Please allow 2-5 business days for the refund to be deposited back into the original account that was used to make the purchase.

All eligible, unworn, unused items, must be sent back to Cloud Haven within 21 days of receiving the product, in original packaging, for a full refund to your original payment method. We reserve the right to refuse returns that show signs of wear.

Cloud Haven strives to help save the lives of animals in need. That is why a minimum of 10% of every sale gets donated to rescue organizations all over the country. Additionally through our sponsorship with Stand Up for Pits we donate a steadfast $5,000 per month to extend our impact towards rescue efforts, abuse rehabilitation, combating breed stereotypes, and more. To see more about how we help, please visit @lovecloudhaven on Instagram or check out our Support Our Cause page.

To learn more about the specific ways we donate, you can visit our secondary Instagram @lovecloudhaven, where we discuss more in-depth the rescues we partner with and the lives we help save.

If you would like to contribute directly towards a specific rescue or dog, you can visit their personal pages on Instagram to pledge or make a donation.

With every purchase, we donate a minimum of 10% to rescue organizations across the country. Since January 2023, Cloud Haven’s founder has donated more than $200,000 to directly save euth-listed dogs across the country.

Yes! To see the impact of our donations, please visit the our Support Our Cause page. You can also learn more on the @lovecloudhaven Instagram page. We’re so grateful to have helped provide funds for the rescue of more than 1000 shelter dogs at risk of euthanasia in 2023.

Yes, we do post updates for some of the animals directly saved on our @lovecloudhaven Instagram. You can also check out the individual Instagram accounts of the rescue organizations to see more updates.

We are a proud sponsor of the Stand Up for Pits Foundation donating $5,000 per month to support their vast efforts: SUFP Hope Campaign, combating breed stereotypes,  frontline rescue, spay and neuter,  abuse rehabilitation, and more. For more information, you can visit https://standupforpits.us.

To contact our support team, please send an email to support@thecloudhaven.com, and we’ll be in touch within 24 hours.

We try to get back to everyone as soon as possible, but please allow us one full business day to respond to any inquiries.

Each order comes with a specialized cleaning cloth to keep the product looking as new as possible. To get further assistance with jewelry care, please contact us at support@thecloudhaven.com.

If you are an influencer who is interested in working with Cloud Haven, you can submit your request to support@thecloudhaven.com.

Please reach out to us at info@thecloudhaven.com, include a short description of your store, and we’ll get in touch with you shortly!