Q: When will you restock?

A: We work hard to restock as soon as possible. When we have an estimated date, it will be noted in the item description.

Q: Why is my Cloud Haven necklace unique?

A: Due to the handmade nature of items, each bead is unique (natural gemstones, handmade/hand painted and freshwater pearls) and in most cases will not be noticeable. 

Q: What size should I buy?

A: Check out our Cloud Haven size guide under sizing for additional information.

Q: Where is my order?

A: Once an order is placed, please allow 1 business day for the order to be packed and shipped. Upon shipment, you will receive tracking information to track your order online. 

Q: My package is missing

A: Please contact us if you have not received your order or if it has been lost in transit and we will be happy to help. 

Q: Where is my exchange?

A: Once your exchange package is on the way, the exchange process will start. When the exchange is received and inspected, we will let you know if it is accepted or declined. Please allow 5 days for processing of new product pending inspection.

Q: Can you help with a damaged product?

A: We are so sorry you received a damaged item. Please send a photo of the damaged item to with your information and we will be happy to help with a resolution. 

Q: What if my item if faulty?

A: Items are classified as faulty if they are received damaged. Items are not considered faulty if a result of wear and tear. 

Q: Do you have an affiliate program?

A: If you are an influencer who is interested in working with Cloud Haven you can submit your request to