Ordering

Processing Times

Orders are processed pending payment approval and item availability.  Product availability may be subject to change while your order is being processed.

Most orders will be processed in 2-3 business days, orders processed Friday or over the weekend will start processing on Monday and ship in 2-3 business days.

Certain products may have longer processing times.

Payment Options

Credit Cards

We accept Visa. MasterCard, American Express, and Discover. You have the option to select PayPay at checkout, you will be directed to the PayPal site and will return to thecloudhaven.com once the transaction is complete.

Updating Orders

Orders cannot be changed or updated once placed as they immediately begin processing.  If you’d like to add an additional item to your order, please start a new order for that item.

Order Cancellation 

We are usually unable to change or cancel an order after you’ve placed it.

It is possible your order may be cancelled due to inventory selling out. If your order is cancelled, all charges will be automatically refunded.

Changing Shipping Address

Shipping addresses cannot be changed, and order will ship to the original shipping address entered when the order was placed.